Lufthansa apologized to a customer on X after sarcastically responding to their complaint. Joan Valls/Urbanandsport/NurPhoto via Getty Images Lufthansa's sarcastic reply to a customer got more than 15 million views before it apologized.
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Business
September 26, 2026 at 10:26 AM
The customer isn't always right. At least according to Lufthansa's viral complaint clapback.
Business Insider
Excerpt from Business Insider.
