Some T-Mobile customers with legacy phone plans are being upgraded to newer T-Mobile plans automatically, reports CNET. The company has been sending out notifications to customers with older plans, letting them know that they're going to be transferred to a current plan. Customers being pushed to a new plan could get an automatic bill increase. The carrier plans to move customers to comparable modern plans. T-Mobile options include Essentials, Essentials Saver, Experience More, and Experience Beyond. Prices for a single line start at $50 per month. T-Mobile marketing lead Allan Samson said the majority of customers being automatically upgraded will pay below what the plan sells for, and won't have the same pricing that a plan would cost a new customer. The average increase will be around $4 per line per month, with some pricing going up $6. Employees were told T-Mobile is transitioning customers to modern plans to get rid of over 1,100 legacy billing codes, and were warned to expect increased customer contact volume in the coming weeks. CNET which plans are being retired, but some date back 15 years. The company has run through a lot of plans over the last decade and a half, plus Sprint users on legacy plans were folded into T-Mobile after the 2020 merger. Tag: T-Mobile This article, "T-Mobile Automatically Moving Legacy Plan Customers to New Plans" first appeared on MacRumors.com Discuss this article in our forums
Some T-Mobile customers with legacy phone plans are being upgraded to newer T-Mobile plans automatically, reports CNET. The company has been sending out notifications to customers with older plans, letting them know that they're going to be transferred to a current plan. Customers being pushed to a new plan could get an automatic bill increase. The carrier plans to move customers to comparable modern plans. T-Mobile options include Essentials, Essentials Saver, Experience More, and Experience Beyond. Prices for a single line start at $50 per month. T-Mobile marketing lead Allan Samson said the majority of customers being automatically upgraded will pay below what the plan sells for, and won't have the same pricing that a plan would cost a new customer. The average increase will be around $4 per line per month, with some pricing going up $6. Employees were told T-Mobile is transitioning customers to modern plans to get rid of over 1,100 legacy billing codes, and were warned to expect increased customer contact volume in the coming weeks. T-Mobile declined to tell CNET which plans are being retired, but some date back 15 years. The company has run through a lot of plans over the last decade and a half, plus Sprint users on legacy plans were folded into T-Mobile after the 2020 merger. Thousands of customers are affected, and will be receiving alerts from T-Mobile. Plans will change during the next billing cycle. Customers unhappy with T-Mobile's decision can pick a different T-Mobile plan or switch carriers.Tag: T-Mobile This article, "T-Mobile Automatically Moving Legacy Plan Customers to New Plans" first appeared on MacRumors.com Discuss this article in our forums
